Privacy Policy

Vyra takes your privacy seriously.
This Privacy Policy explains what personal data we collect about you, for what purposes we use it, how long we keep it, and what rights you have.

By using our website or contacting us, you are accepting the terms of this Privacy Policy.

1. Who we are

Vyra, Lda.
Rua Comissão Iniciativa, 2A – Torre Brasil, office 403
2410-098 Leiria, Portugal

Email: info@vyra.com.pt
Phone: +351 916 399 615

Vyra is the entity responsible for processing personal data collected through the website https://vyra.com.pt and associated contact channels (forms, email, phone, social media).

2. What personal data we collect and how we obtain it

We collect the personal data you provide directly, as well as some data that is generated automatically when you browse our website.

2.1. Data provided directly by you

Typically:

Contact details: name, email, phone number.
Professional details: company, role/position, business area, company size (when applicable).
Message content: information you write in forms (“Talk to us”, quote requests, etc.) or emails you send.
Newsletter data: name and email when you voluntarily subscribe to our newsletter.
Client contractual and billing data: tax number, billing address, company contact details, communication and project history.
Recruitment data (if applicable): CV, cover letter, portfolio, links to public profiles (e.g., LinkedIn, Behance), and any information you choose to share as part of an application.

2.2. Automatically collected data (website)

When you visit our website, we may automatically collect:

IP address, browser type and operating system.
Date and time of access, pages visited and time spent.
Traffic source (e.g., whether you came from an ad or Google search).
Site interactions (button clicks, scroll, form submissions).

These data are collected through cookies and similar technologies and are used for statistics, security, and continuous website improvement.
Details are explained in our Cookie Policy.

3. For what purposes we use your data and the legal basis

We process your personal data for the purposes below, with the respective legal basis:

Responding to enquiries, information requests and quote requests

e.g., when you fill out a form or send us an email.
Legal basis: pre-contractual steps and/or contract performance.

Provision of marketing, branding, web design and consulting services

Project management, client communication, delivery of work, support.
Legal basis: contract performance.

Sending newsletters and marketing content

Emails with tips, updates, campaigns, event invitations and marketing content.
Legal basis: your consent (you can withdraw it at any time) or, for clients, our legitimate interest in communicating similar services, in accordance with applicable marketing rules.

Digital presence management and paid advertising (traffic and performance)

Optimising campaigns on platforms such as search engines and social networks (e.g., conversion measurement, lookalike audiences, etc.).
Legal basis: consent (whenever marketing cookies/identifiers are involved) and/or legitimate interest, depending on the operation.

Website improvement and statistical analysis (analytics)

Analysis of website usage, performance, errors, and most viewed content.
Legal basis: consent through analytics cookies, when required.

Compliance with legal obligations

Billing, accounting, responses to public authorities, legal time limits.
Legal basis: legal obligation.

Recruitment and candidate management

Profile evaluation, interview scheduling, recruitment decisions.
Legal basis: pre-contractual steps requested by the candidate and Vyra’s legitimate interest in managing the recruitment process.

Exercise or defence of legal claims

Legal basis: legitimate interest and legal obligation.

4. How long we keep your data

We keep your data only for the period strictly necessary:

Contacts and quote requests: up to 2 years after the last relevant interaction, if you do not become a client.
Clients and projects: for the duration of the contract and afterwards for the period necessary to meet legal obligations (e.g., tax and accounting — generally 10 years).
Newsletter and marketing: until you withdraw consent or object (opt-out). After withdrawal, we stop contacting you and retain only minimal data necessary to record your preference.
Recruitment applications: up to 1 year after the recruitment process ends, unless you authorise us to store it longer for future opportunities.
Browsing data (analytics): according to the retention periods of the analytics tools (e.g., 14 to 26 months), or until you withdraw consent.

When these periods end, the data are deleted or anonymised, unless needed for legal claims.

5. With whom we share your data

We do not sell your personal data.

We may share them with:

Service providers that help us operate our business and website:

Website hosting and maintenance
Email marketing tools
Project management/CRM tools
Analytics and online advertising platforms
Accounting and administrative services

These providers act as processors, handle data only according to our instructions, and are contractually bound to confidentiality and security.

Business partners, when necessary for joint service delivery requested by you (e.g., other suppliers involved in a project, when necessary and transparent to you).

Public or judicial authorities, when required by law or necessary for the exercise or defence of Vyra’s rights.

6. Data transfers outside the European Union

Some service providers may be located outside the European Economic Area (EEA).

In such cases, we ensure the transfer only occurs when one of the following applies:

European Commission adequacy decision, or
Use of Standard Contractual Clauses approved by the European Commission, or
Another safeguard mechanism under the GDPR.

You may request more information about these safeguards using the contacts provided.

7. How we protect your data

We adopt appropriate technical and organisational measures, including:

secure connections (HTTPS);
restricted access to data only to those who need it;
backups and internal information security policies;
confidentiality agreements with staff and service providers.

However, no system is fully immune to risks.
If we become aware of a data breach that may significantly affect your rights, you will be informed as required by law.

8. Your rights

As a data subject, you have the right to:

Access: know whether we process your data and obtain a copy.
Rectification: request correction of inaccurate or incomplete data.
Erasure (“right to be forgotten”): request deletion of your data when applicable.
Restriction: request that processing be limited in certain situations.
Portability: receive the data you provided in a structured, commonly used format, or request transfer to another organisation (when technically possible).
Objection: object to processing based on legitimate interest, for reasons related to your particular situation.
Withdraw consent: when processing is based on consent (e.g., newsletters or certain cookies), you may withdraw it at any time. Withdrawal does not affect processing carried out before that point.

To exercise any of these rights, contact us at:
📩 info@vyra.com.pt

We will respond within the legal deadlines.
We may request additional information to verify your identity if necessary.

9. Cookies and similar technologies

Our website uses cookies and similar technologies to:

ensure basic website functionality (strictly necessary cookies);
remember some preferences (e.g., language);
analyse traffic and performance;
improve our marketing campaigns.

Analytics and marketing cookies are only activated with your consent, collected through the cookie banner or your configured preferences.

You can find more details, including a list of cookies and their purposes, in our Cookie Policy or by adjusting preferences through the “Cookie Settings” area on the website.

10. Links to third-party websites

Our website may contain links to other websites (e.g., social networks, external tools, partners).

We are not responsible for the privacy practices of these websites.
We recommend reviewing their privacy policies before providing any personal data.

11. Complaints and contact with the supervisory authority

If you have any questions or concerns about how we process your personal data, the first step is to contact us:

📩 Email: info@vyra.com.pt
📞 Phone: +351 916 399 615

If you believe your data is being processed unlawfully, you also have the right to lodge a complaint with the Comissão Nacional de Proteção de Dados (CNPD):

Website: https://www.cnpd.pt
Address: Av. D. Carlos I, 134 – 1.º, 1200-651 Lisboa, Portugal

12. Updates to this Privacy Policy

We may update this Privacy Policy whenever necessary, for example, due to legal changes or modifications in how we process your data.

Whenever we make relevant changes, we will update the “last updated” date and, when appropriate, notify you through usual channels (e.g., a notice on the website).

Last updated: 10/12/2025